Resources for Healthcare Professionals and Patients

For Your Practice

Full DHHS Guidelines

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Dosing & Administration Information

Dosing & Administration Information

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STR Pill Chart Pocket Guide

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Benefits Investigation Form (BIF)

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Sample Letter of Medical Necessity (LMN)

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Janssen CarePath Provider Portal

For Your Patients

Patient Affordability Options

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Janssen CarePath Savings Program Overview

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Janssen CarePath Savings Program Rebate Form

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Janssen CarePath Patient Account

Janssen CarePath

Janssen CarePath is your one source for access, affordability, and treatment support for your patients

Access support to help navigate payer processes

Janssen CarePath helps verify insurance coverage for your patients and provides reimbursement information.

Our offerings include:

  • Benefits investigation support
  • Prior authorization support and status monitoring
  • Formulary exceptions research
  • Coding information
  • Information on the exceptions and appeals process
  • Provider Portal at for online benefits investigation, prior authorization support, and other resources

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Affordability support to help your patients start and stay on the treatment you prescribe

Janssen CarePath can help you find out what affordability assistance may be available for your patients taking SYMTUZA®


Support for patients using commercial or private insurance:

  • Janssen CarePath Savings Program may provide instant savings on your eligible patients’ out-of-pocket costs for a covered Janssen Therapeutics product. Depending on the health insurance plan, savings may apply toward co-pay, co-insurance or deductible.
  • Online enrollment and tracking of patient Savings Program benefits you, the pharmacy or the patient
    • Express Enrollment at allows you to check eligibility and enroll patients in the Janssen CarePath Savings Program with no Business Associate Agreement (BAA) required
    • Comprehensive Provider Portal at allows you to enroll patients in Savings Programs, view patients' available benefit and transactions, and receive timely alerts and program updates

Support for patients using government-funded healthcare programs or patients without insurance coverage:

  • Janssen CarePath can provide information about other resources that may be able to help your patients with their out-of-pocket medication costs, including State-Sponsored Programs, Medicare Savings Program, Medicare Part D Extra Help–Low-Income Subsidy, and Independent Foundations.*
  • Call Janssen CarePath at 877-CarePath (877-227-3728) to speak with a Care Coordinator about affordability programs that may be available. Or visit

*Independent co-pay assistance foundations have their own rules for eligibility. We have no control over these independent foundations and can only refer your patients to a foundation that supports their disease state. We do not endorse any particular foundation.

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Treatment support

Treatment support to help your patients get informed and stay on prescribed treatment

Janssen CarePath helps keep your patients informed about their condition and the importance of staying on treatment with:

Educational tools

  • Offer education materials, treatment brochures, and doctor patient conversation guide
  • Web-based resources

Adherence tools

  • Personalized prescription refill reminders via text messages

SYMply Start® Trial Offer from Janssen CarePath offers eligible patients a free 30-day supply of SYMTUZA® to help your patient become familiar with SYMTUZA®. Patients must be 12 years of age or older and have a valid, signed 30-day prescription. At the conclusion of the program, you and your patient decide if it is appropriate to continue treatment. Terms expire at the end of each calendar year and may change. This Trial Offer is open to patients who have commercial insurance, government coverage, or no insurance coverage; however, there is no guarantee of continuous accessibility after the program ends. Please refer to the SYMply Start® Trial Offer brochure for program requirements or call Janssen CarePath at 877-CarePath (877-227-3728) to get a Trial Offer card for your patients.


Call a Janssen CarePath Care Coordinator at 877-CarePath (877-227-3728) Monday-Friday 8:00 AM to 8:00 PM ET. Multilingual phone support available.


Sign Up or Log In to the Provider Portal at



Other Resources

The Johnson & Johnson Assistance Foundation, Inc. (JJPAF) is an independent, nonprofit organization that is committed to helping eligible patients without insurance coverage receive prescription products donated by Johnson & Johnson operating companies. To see if they might qualify for assistance, please have your patient contact a JJPAF program specialist at 800-652-6227 (Monday–Friday, 9 AM to 6 PM ET) or visit the foundation website at

Patient insurance benefits investigation and other Janssen CarePath program offerings are provided by third-party service providers for Janssen CarePath, under contract with Johnson & Johnson Health Care Systems Inc. on behalf of Janssen Pharmaceuticals, Inc., Janssen Biotech, Inc., and Janssen Products, LP (Janssen). Janssen CarePath is not available to patients participating in the Patient Assistance Program offered by Johnson & Johnson Patient Assistance Foundation. The availability of information and assistance may vary based on the Janssen medication, geography and other program differences. Janssen CarePath assists healthcare providers (HCPs) in the determination of whether treatment could be covered by the applicable third-party payer based on coverage guidelines provided by the payer, and patient information provided by the HCP under appropriate authorization following the provider’s exclusive determination of medical necessity. This information and assistance are made available as a convenience to patients, and there is no requirement that patients or HCPs use any Janssen product in exchange for this information or assistance. Janssen assumes no responsibility for and does not guarantee the quality, scope, or availability of the information and assistance provided. The third-party service providers, not Janssen, are responsible for the information and assistance provided under this program. Each HCP and patient is responsible for verifying or confirming any information provided. All claims and other submissions to payers should be in compliance with all applicable requirements.